Manheim Dallas-Fort Worth - Euless, Texas

David De Anda

I’ve been buying from here for years, the customer service is amazing. Shout out to Veronica Martin who is doing amazing and does her best to help customers/people out

Yack Jackson

This place has great vehicles and great office staff. Often great food also. Yet I find it deeply disheartening when these men on golf carts resort to mean-spirited behavior, as it reflects a lack of empathy and emotional maturity. Mommy didn't love them

Toni Love

I work here as a contractor worker and I can’t take it no more, the picking and choosing from management. The management enforces rules, but yet they can break them. I’ve seen people be treated unfairly and I’ve seen those who get special privileges. I’ve seen things, heard things, and took pics of things that should not be as a manager/employee. I’ve held my tongue and today was the last straw. I do appreciate the hierarchy scheduling a meeting with me to discuss some of these issues. It’s not about your work performance here but rather your skin color in my opinion.

Samantha McAfee

09/09/24-

We were told by the lender that our truck was here so I went to redeem my property from it. Mind you I have 2 transmissions an engine block and a driveshaft in the bed of the truck that I am coming to redeem.
I go to the gate, the security guard is chilling doesn’t even see us. The two ladies were sitting in their chairs staring at us. I ask the ladies where I go or who I speak to, and they continued to sit and stare at us while one of them munches down on a bag of chips and the other stared out the side of her eyes like she’s in disgust or something. Then we just walk up to security window and speak to him. Security was nice and straight forward. It was then, after beginning to speak to the security guy, the two girls begin to giggle and the heavy set woman “mumbled” that she was gonna ask me what I needed.

Jump to redeeming property; we are taken to the truck inside the gate by the office lady and I asked if there was a way to pull truck in to get the two 300 pound transmissions and the 200 pound engine block, they said no it’s against policy. Therefore I ask if we could get assistance with a truck or dolly they declined. Said no one was available, meanwhile every single employee in sight was sitting around on their phones including the office ladies sitting on the golf cart that were “helping” us. Every single company truck that drove by the driver was chillin cruising on their phone. “No one’s available”
After my husband had already carried the transmissions and engine block all the way outside the gate, then does an office lady offer a manager to figure out a solution to moving these things. What the hell do you mean? It’s too late by that point the stuff has already been moved.

The process is so easy to have your car repo’d or towed or have your things taken from you. But when it comes to getting your things back the process is way more difficult then it has to be.

Jeff206

I go to nearly all Manheim locations, this one is really bad. More dead cars than normal, no one to help, cars not where they are supposed to be, or just flat out missing and staff can’t find them.

jonatan hernandez

I have been buying car here at Manheim Dallas and in Fort Worth besides my online buys I have always thought of everyone as fair till today it is funny how I was followed by the front seat security hard because of a scan tool witch I know for a fact others use yet I’m asked not ply to give it up but to id yet it has ent been fist time this has been done when you bring it to there attention they deny the discrimination of his white pals

TRIPLE J AUTO INVESTMENT

They charged a storage fees without notification, no written policies.

Mark Massad

Put a car into arbitration and I was told not to drive the car and bring it to the dealer upon arbitration request. Dealer discovered a transmission problem. Arbitration said there is nothing they can do. They fall back on “policy” when it benefits them and their big sellers. Yet “policy” is to maintain a fair and ethical sale, and arbitrate units based on the auctions sole discretion. They pick and choose which “policy” is best for them. Don’t buy from the seller GIVEMETHEVIN. An exotic dealer told me Manheim/Cox has a very lucrative deal with them. GIVEMETHEVIN used to sell nearly 1000 units a week with Adesa until Adesa put their reputation first and stopped doing business with them. Manheim rather put their employees in a constant state of stress and collect the auction fees and lie on the condition reports, than cut a horrible dishonest seller. By the way, I bought a Ferrari and it has $30k+ of arbitrable problems.